FAQ
Questions, answered.
The things people ask before they book, while they're in the chair, and everything in between. If yours isn't here, get in touch — we answer quickly.
Bookings
Do I need an appointment, or can I walk in?
Bookings get priority and are the only way to guarantee a time and a specific barber. We take walk-ins when chairs are free — the queue status at the front desk always shows the current wait.
What happens if I'm running late?
Tell us as soon as you know. We hold your slot for a grace period; past that we may need to shorten the service or rebook you so the next client isn't pushed back.
What is the cancellation policy?
You can cancel or reschedule free of charge inside the free-cancellation window shown at booking and in your confirmation email. Outside that window, any deposit may be retained per our Cancellation Policy.
Services
How do I choose a barber?
Every barber's profile lists their specialities and portfolio. If you're unsure, pick "any available barber" — every chair works to the same standard.
Do you cut children's hair?
Yes — the Kids' Haircut is for under-12s, and our barbers are patient with first-timers. Parents are welcome to stay chairside.
Memberships
How do membership credits work?
Each billing cycle adds service credits to your account. Apply them at booking — eligible services are shown at checkout.
Vouchers & Shop
How do gift vouchers work?
Digital vouchers arrive by email with a unique code the recipient can apply to bookings or shop orders. Balances can be used across multiple visits.
Still wondering about something?
Send us a message and we'll come back with a straight answer — or skip ahead and sort it out at the chair.